Phil Petter's clothing is not only stylish but also functional. We consciously focus on materials that naturally possess special properties.

A good example is merino wool: it regulates body temperature, has antibacterial properties, is breathable, and is naturally odor-neutral. Ideal for sweaters, jackets, and shirts that can be worn for several days without needing to be washed.

Lyocell is a cellulose fiber made from wood that offers special properties. Its production is even more resource-efficient than viscose, requiring even less water and chemicals.

The silky-soft, breathable, moisture-wicking, and exceptionally skin-friendly material is perfect for shirts and blouses worn directly against the skin. For more athletic garments, we use elastic or quick-drying yarns that combine comfort and performance.

The combination of natural fibers and modern textiles makes it possible to produce garments that adapt to the needs of everyday life: breathable, easy to care for, comfortable and durable.

For Phil Petter, functionality therefore does not mean "outdoor style", but rather a clever choice of materials for elegant, modern men's fashion, both outdoors and indoors , in business and in leisure time.

Each product description tells you whether the garment has a fitted, regular, or relaxed cut. The cuts are designed to adapt to the body and offer freedom of movement without adding bulk or appearing too baggy. Our fits are based on a contemporary, elegant silhouette that works for both everyday wear and business settings.

Most customers find the right style in their usual size. However, those who are between sizes or prefer a looser fit should choose the larger size if in doubt – especially with knitwear.

Shipping within the European Union is free for you.

All orders to delivery addresses in EU member states are shipped free of charge via DPD. There is no minimum order value; free shipping automatically applies to all available products in the online shop.

Shipping costs apply to deliveries outside the EU:

• Switzerland:
  Shipping via UPS, shipping costs EUR 35.
  
  The selling price is calculated without Austrian VAT (20%).
  
  Possible import duties such as customs duties, import VAT (EUSt) and
  Delivery fees are paid directly by UPS to you as the recipient.
  These costs will be charged and are to be borne by you.

• Worldwide:
  (Outside the EU & Switzerland): Shipping via UPS, shipping costs EUR 75.
  
  Here too, invoicing is done without Austrian VAT (20%), and all
  Country-specific import duties and UPS presentation fees go to
  The recipient bears the costs.

Phil Petter offers standard shipping with tracking, which is automatically handled by the appropriate logistics partner. The choice of shipping provider depends on the destination country.

• DPD
  This is used for free EU shipping.
• UPS
  This applies to deliveries to Switzerland and all non-EU countries worldwide.
  used.

A choice between different shipping methods (e.g. express shipping) is currently available.
not planned.

Shipping providers by country (sorted alphabetically):

• Belgium: DPD
• Denmark: DPD
• Germany: DPD
• France: DPD
• Italy: DPD
• Luxembourg: DPD
• Netherlands: DPD
• Austria: DPD
• Poland: DPD
• Slovakia: DPD
• Spain: DPD
• Czech Republic: DPD
• Hungary: DPD
• Switzerland: UPS
• Worldwide (all other countries): UPS

Yes – shipping at Phil Petter is part of a holistic, sustainable business model.

Phil Petter produces in Austria, with a special focus on environmental protection.
Resource conservation and fair working conditions. Shipping also follows this philosophy:

• Direct shipping from Austria: All orders are shipped directly from Austria – there are no intermediate warehouses or international detours.
• Reduction of transport emissions: By focusing on European production and short routes, CO₂ emissions in shipping are significantly reduced.
• High-quality materials, responsible consumption and conscious shipping policies minimize returns and unnecessary transport.

Phil Petter ships worldwide, but with clearly defined conditions.

We currently deliver to the following countries:

1. European Union (EU) – free shipping with DPD

Exporting countries within the EU (alphabetical):

• Belgium
• Denmark
• Germany
• France
• Italy
• Luxembourg
• Netherlands
• Austria
• Poland
• Slovakia
• Spain
• Czech Republic
• Hungary

2. Switzerland – Shipping via UPS (EUR 35 shipping costs)

Shipping to Switzerland is handled by UPS.

Shipping costs of EUR 35 will apply. The sales price is without VAT.
Austrian VAT (20%)
calculated.

Any import duties and fees are to be borne by the recipients.

3. Worldwide – Shipping via UPS (EUR 75 shipping costs)

Shipping to countries outside the EU and Switzerland is done via UPS.
Shipping costs are EUR 75. The selling price is shown without VAT.
Customs duties, import VAT and other charges are to be borne by the recipients.

At Phil Petter, your satisfaction is our top priority. We produce each of our garments with the utmost care, superior craftsmanship, and using carefully selected, sustainable materials. However, should something not meet your expectations, we offer a 14-day return policy – ​​no questions asked.

While we don't offer a "satisfaction guarantee" in the legal sense, you can rest assured: your satisfaction is part of our quality promise. Our customer service team is personally available to assist you – whether you have questions about fit, materials, or care.

We recommend that you familiarize yourself with our detailed product descriptions before purchasing in order to make the right choice.
Because our goal is for your Phil Petter piece to fit perfectly – and bring you joy for a long time.

No matter where you order from – we focus on maximum customer satisfaction, from ordering to wearing comfort.

Should a Phil Petter item not fit or meet your expectations, you can of course return it within 14 days of receipt. Please note: The customer is responsible for the return shipping costs.

We recommend using an insured shipping provider of your choice for returns so you can track your package at any time. The exact return address in Dornbirn (Austria) can be found on the enclosed delivery note or on our website.

To avoid returns as much as possible, please refer to our detailed product descriptions.

Once we receive your return, we will refund the purchase price via the original payment method. Direct exchanges are not currently possible – if you would like an item in a different size or color, please place a new order.

Whether in Germany, Austria, Switzerland or internationally: We are there for you to ensure that your shopping experience at Phil Petter runs smoothly.

If a Phil Petter garment doesn't fit or meet your expectations, you can easily return it within 14 days of receipt. The product must be in good condition.
The item must be returned unworn, unwashed, and in perfect condition with the original label.

Returning the product is easy: Please pack it securely, include the delivery note or a copy of it, and send it to the address shown on the delivery note. You can find all the information about returns, including the return address, on our cancellation and returns page.
Return policy.

Please note that return shipping costs are generally borne by the customer – except in the case of justified complaints, for example, in the event of a defect or incorrect delivery. In these cases, we will of course cover the postage costs.

Once your return has arrived and been inspected, the purchase price will be refunded via the original payment method – usually within 3 to 5 business days. Our customer service team will be happy to assist you with any questions.

Once we receive your return, we will carefully inspect the condition of the items – usually within one to two business days. If everything is in order (unworn, in its original packaging, and with the tags attached), we will initiate the refund immediately. The amount will then be refunded to the same payment method you used for the original purchase.

Depending on the payment provider, it can take 3 to 5 business days for the amount to appear in your account or credit card. With PayPal, the credit is usually processed somewhat faster, while credit card payments can occasionally take a little longer.

Should your return take an unusually long time or you experience technical problems, please feel free to contact our customer service at any time – we will help you quickly and easily. Please note that incomplete returns or damage caused by improper handling may result in inquiries and refusal of refunds. However, our goal is to process refunds transparently and in a customer-friendly manner.

Yes – when shipping to Switzerland, additional costs may arise in the form of customs duties, import taxes, or handling fees charged by the parcel service provider. These charges are not included in the purchase price and are collected directly by Swiss customs or the commissioned shipping provider.

Tip: The exact amount depends on the value of the goods and the applicable Swiss customs tariffs. Many customers appreciate the option of obtaining information from the Swiss Federal Customs Administration (FCA) in advance.

No – within the European Union (EU), no customs duties or import taxes are charged on orders from Phil Petter. Whether you order from Germany, France, Italy, Spain, or any other EU country, your package will be delivered duty-free.

Since Phil Petter ships from Austria – an EU member state – all customers within the EU benefit from smooth goods traffic without additional import costs or delays.
through customs clearance.

This means for you: no hidden fees, no annoying customs clearance – and faster delivery.

This regulation applies to all EU countries such as Germany, the Netherlands, Belgium, Luxembourg, Sweden, Denmark, Croatia or Portugal.

Different regulations apply to customers outside the EU (e.g. Switzerland, Great Britain or Norway) – import duties may apply, which must be borne by the customer.

Our goal is a transparent and pleasant ordering process – within Europe and beyond.

Our customer service is personal, straightforward, and competent. You can reach us anytime by email at customercare@philpetter.com or use the contact form on our website . We strive to answer all inquiries within 24 hours on weekdays – often even faster.

We are also happy to help you with any questions regarding returns, vouchers or international orders.

When contacting us, please include your order number or the item in question so we can assist you more quickly. Personalized service isn't just a promise for us, it's part of our philosophy – because good fashion deserves good service.

The best way to stay up-to-date on our latest arrivals is to subscribe to the Phil Petter newsletter. This way, you'll regularly receive information about new collections, exclusive previews, private sales, limited-edition pieces, as well as promotions and offers – directly to your inbox.

Registration is easy and free: Enter your email address on the newsletter page or in the website footer.
Of course, you can unsubscribe at any time – completely.
Simply via a link in the email.

Additionally, it's worth following us on Instagram . There we regularly provide insights into our collection, production, and our daily brand life.

Of course. Anytime.

Our promise: we don't send spam. Only news, promotions and important information about Phil Petter Knitwear.